Refund policy

At HWC, every piece has been carefully sourced for its quality, character, and history. We specialise in rare, vintage, and pre-owned garments, meaning no two items are ever the same.

As with all vintage clothing, signs of previous wear, age, repairs, or natural fading should be expected and celebrated as part of each garment’s story. We take great care to photograph and describe every item as accurately as possible, highlighting any notable flaws or imperfections so you know exactly what you’re buying.

By purchasing from HWC, you acknowledge that you are buying a second-hand or vintage garment, and that signs of age and wear are an inherent part of these pieces.

Returns & Refunds

We want you to be confident in your purchase, so please read the following carefully.

Condition

Returns will not be accepted for marks, wear, repairs, alterations, or other characteristics that have been clearly shown in photographs or described within the product listing. Every item is sold as described.

Change of Mind

As a small independent business specialising in one-of-a-kind garments, HWC is unable to accept returns due to change of mind, incorrect fit, or personal preference. Please check all measurements, photographs, and descriptions carefully before purchasing.

Incorrect or Misdescribed Items

If you believe you have received an item that is significantly different from its description or the wrong item has been sent, please contact us within 7 days of delivery.

We may request photographs to assess the issue. If a return is approved, a full refund will be issued once the item has been ret